Terms of Service

Effective July 23, 2026 · subject to update

These terms govern your use of GoneSquad's junk removal booking and dispatch service. By booking a job with us, you agree to them.

1. Our guarantee

Item quotes are a single flat, all-in price — no hidden fees, no surprise add-ons. For half-truck and full-truck loads, your quoted total is a ceiling, not an estimate: if the actual disposal cost comes in under what we estimated, we refund the difference. If it comes in over, we absorb the difference — you never pay more than your quoted price.

2. Payment

Payment is due in full at booking. We accept major cards, processed securely by Stripe; GoneSquad never sees or stores your full card number.

3. Changes once we're on-site

If your job needs more than what was quoted (extra items, difficult access, etc.), we'll text you the price difference before doing any additional work. We only charge the card on file for that difference after you approve it by reply — never automatically.

4. Cancellations & rescheduling

• More than 24 hours before your scheduled window: cancel free, full refund.
• Cancel the day before your appointment: 20% cancellation fee, 80% refunded.
• Cancel the day of your appointment: 50% cancellation fee, 50% refunded.
• Reschedules are free any time before your appointment window opens.

5. Our-fault guarantee

If we no-show, show up with wrong information, or a hauler fails to complete your job, you get an automatic 100% refund — no questions asked, no fee.

6. Ownership of items

Ownership of any item you have us remove transfers to GoneSquad (or the assigned hauler) the moment it's loaded onto the truck. Once picked up, items cannot be returned.

7. Prohibited items

We cannot take hazardous materials: paint, chemicals or solvents, tires, or propane tanks. These will be declined at pickup. Items like mattresses, CRT monitors/TVs, and refrigerant-containing appliances are accepted with a disposal surcharge shown at quote time — they are not declined.

8. Service issues & claims

We'll check in within 24 hours of your job to confirm everything went as expected. You have 14 days from your service date to report any issue — damage, a missed item, or a billing question — for it to be covered under this policy.

9. Changes to these terms

We may update these terms as our service evolves. The current version, with its effective date, is always posted at gonesquad.com/terms.