Privacy Policy

What we collect when you book a job or haul one, who else sees it, and what you can ask us to do about it.

Who we are

GoneSquad is a service of Carfuze Incorporation, a California corporation, at 3201 Skyway Court, Fremont, CA 94539. This policy covers gonesquad.com, booking a job, the hauler app, and the text messages we send about a job.

It applies to customers and to haulers alike. In California a hauler has the same privacy rights as a customer, so nothing below is written for one and not the other.

What we collect if you book a job

• Your phone number. Required, and the thing your job is organised around — the service runs on text.
• Your name and email, for confirmations and receipts.
• The service address, so a hauler arrives at the right place, and so we know whether we serve it.
• Photos you send us of what you want taken, so we can quote it.
• Text messages between you, us, and your hauler.
• Photos your hauler takes before and after the job. These are what settle a disagreement about what was there and what condition it was in.
• A record of the payment — the amount and a reference to the transaction.
• Anything you tell us in a complaint or a claim.

We never see or store your card number. Stripe collects it and holds it. We keep a reference to the transaction and the amount, and nothing else.

What we collect if you haul for us

• Your name, phone number, and business name.
• The area you work, so we only show you jobs there.
• Your driver's licence. Nobody is sent to a customer's home without one on file.
• A background check. Same.
• Your insurance certificates, including the insurer, the policy number, the limits, and when it expires.
• The location attached to dump receipts and job photos, so a load can be confirmed as properly disposed of.
• Your job and payment history with us.

Your tax information goes to Stripe, not to us. Signing up sends you to Stripe, which collects your SSN or EIN and verifies your identity under its own privacy policy. We are told only that your details are on file and that payouts can be sent. We never receive your SSN or EIN.

Sensitive information

California treats two of the things above as sensitive: a driver's licence, and precise location attached to dump receipts and job photos.

We use both only for the reasons given — confirming who is being sent to a home, and confirming a load reached a facility. We do not use either to work anything else out about you, and we do not sell or share either. You can still ask us to limit their use, and the section on your rights says how.

Where it comes from

From you. From your hauler, for job photos and dump receipts. From Stripe, for payment and payout status — never card or tax details. And from your device when you use the site.

Who we share it with

Four companies handle information on our behalf, each of them limited to what we ask them to do:

• Supabase — the database and document storage.
• Stripe — payments, and hauler identity and tax checks.
• Twilio — text messages, and the phone numbers at both ends.
• Vercel — hosting the site.

Customers and haulers necessarily see some of each other's details. Your hauler is told your name, address and phone number so they can do the job. You are told your hauler's name and given a way to message them.

We also share information where the law requires it, and with our advisers or insurers if a claim is made.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We run no analytics, no advertising tags, and no third-party trackers of any kind.

Text messages

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. Information sharing with subcontractors who support our service — such as our messaging provider — is limited to what is needed to deliver the messages you asked for.

How long we keep it

We keep information for as long as it serves the purpose it was collected for, and then delete it. How long that is depends on what the information is for:

• The record of a job — its photos, messages and receipts. For as long as a claim about that job can still be brought, because this is the evidence that settles one.
• Payment records. For as long as tax and accounting law requires.
• Hauler licences, background checks and insurance certificates. For the length of the working relationship, and then for as long as a claim about a job can still be brought.
• The location on a dump receipt or a job photo. Only as long as it can still answer the question it exists for — did this load reach a facility. Deliberately shorter than the job record it belongs to, because it is sensitive.
• An account that never books anything. Until it is clear it is not going to be used.

Where the law requires us to keep something longer, or where a claim is open, we keep what that requires and nothing more, until it no longer applies.

Your rights in California

You can ask us to:

• Tell you what we hold about you, where it came from, why we have it, and who we gave it to.
• Give you a copy.
• Delete it, except for what we have to keep for the law, for tax, for security, or for a claim that is still open.
• Correct anything that is wrong.
• Limit how we use sensitive information — the licence and location described above.
• Opt out of us selling or sharing it. There is nothing to opt out of; we do neither.

We will not treat you worse for asking. Not a worse price, not fewer jobs, not slower service.

To ask, email privacy@gonesquad.com, or write to the address at the end of this page. We will check it is really you before we answer — usually by confirming you control the phone number or email on the account — and we will reply within 45 days. Someone can ask on your behalf if you give them written permission.

Keeping it safe

Documents are held in private storage with per-person access. A fleet owner cannot open their own driver's licence file, because it carries a date of birth that is the driver's business and not theirs. Card details never reach our systems at all. Reaching our internal tools requires a named staff account, and changes to how the platform behaves are recorded against the person who made them.

Children

This service is not for anyone under 18, and we do not knowingly collect information about them. We do not sell or share the information of anyone under 16.

Changes to this policy

We may change this policy. Every version is kept, and when we change it we publish a new version with the date it takes effect and a plain description of what changed. The version in force is always the one at gonesquad.com/privacy, and it shows its version number and the date it took effect at the top.

Older versions stay available, so you can always see what applied at the time.

Contact

GoneSquad — a service of Carfuze Incorporation

3201 Skyway Court, Fremont, CA 94539

• privacy@gonesquad.com — anything on this page.
• support@gonesquad.com — everything else.